lgodewa Privacy Policy

This page describes what we collect when you use lgodewa and how we keep that data protected. We at lgodewa take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or engage with our sportsbook, live-dealer tables, or slots, we collect certain information to operate our service, comply with law, and protect your account.

Our privacy practices reflect our commitment to transparency. We do not sell your personal data to third parties. We use your information only for account management, payment processing, fraud prevention, and customer support. This policy explains what we collect, how we use it, who we share it with, and what rights you have.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What We Collect on lgodewa

We collect information in several categories:

  • 1
    Account InformationRegistration

    We collect your email address, phone number, password, and chosen username when you register on lgodewa. We also collect your full name, date of birth, and residential address during account verification.

  • 2
    Identity DocumentsVerification

    Before your first withdrawal, we require a copy of your KTP or passport, proof of address (utility bill or bank statement), and phone verification. We store these documents securely and use them only for anti-money-laundering compliance.

  • 3
    Payment InformationDeposits & Withdrawals

    We collect payment method details when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We do not store your full bank account numbers or e-wallet credentials; payment processing is handled by trusted third-party gateways.

  • 4
    Activity DataUsage Logs

    We log your login times, IP address, device type, and browser information. We track your sportsbook selections, live-dealer table participation, and slot-game activity to detect fraud and improve our service.

  • 5
    Communication DataSupport & Marketing

    We collect messages you send to our support team and any feedback you provide. If you opt in, we may send you promotional emails or in-app notifications about new games, tournaments (Liga 1, Piala Indonesia), or payment promotions.

Note: We do not collect sensitive personal data such as health information, biometric data, or financial account details beyond what is necessary for payment processing and verification.

How We Use Your Data on lgodewa

We use the information we collect for the following purposes:

  • Account Management: We use your email, phone, and password to authenticate your account and allow you to log in from any device (Android app, iOS browser, or desktop).
  • Payment Processing: We share your payment information with trusted third-party processors to facilitate deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We do not store your full payment credentials.
  • Verification and Compliance: We use your identity documents to comply with anti-money-laundering regulations and verify that you are eligible to use lgodewa in your jurisdiction.
  • Fraud Prevention: We analyze your activity logs, IP address, and device information to detect suspicious behavior and protect your account from unauthorized access.
  • Customer Support: We use your contact information to respond to your inquiries, resolve disputes, and provide technical assistance.
  • Service Improvement: We analyze aggregated, anonymized activity data to improve our sportsbook coverage (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Third-Party Sharing and Data Processors

We share your data with third parties only when necessary to operate lgodewa:

Payment Gateways
We share payment information with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank processors to process your deposits and withdrawals.
Compliance Partners
We may share identity information with third-party verification services to comply with anti-money-laundering and know-your-customer regulations.
Hosting Providers
Our servers may sit outside your jurisdiction. We use encrypted data transfer to protect your information in transit.
Legal Requests
We may disclose your data if required by law, court order, or government authority in jurisdictions where we operate.

We do not sell your personal data to advertisers, data brokers, or marketing firms. We do not share your data with unrelated third parties for their own purposes.

Your Rights and Data Security on lgodewa

Your Rights

You have the right to access, correct, or delete your personal data on lgodewa. To exercise these rights, contact our support team through the in-app help channel or email. We will respond to your request within standard business windows. You also have the right to opt out of promotional communications by adjusting your account settings or clicking the unsubscribe link in any email we send.

Data Security

We at lgodewa use industry-standard encryption (SSL/TLS 1.2 or higher) to protect your data in transit. Your account data is encrypted at rest on our servers. We implement access controls so only authorized staff can view sensitive information. We conduct regular security audits and maintain incident-response procedures. However, no security system is completely impenetrable; we cannot guarantee absolute protection against all threats.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login session, store your language preference, and analyze how you use lgodewa. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use certain features on our platform. We do not use cookies to track you across unrelated websites.

Data Retention

We retain your account data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. Identity documents and payment records are retained for the duration required by anti-money-laundering regulations. Activity logs are typically retained for up to two years. If you close your account, we will delete your personal data within standard business windows, except where we are required by law to retain it.

International Data Transfer

Our servers may be located outside Indonesia. When we transfer your data internationally, we use encryption and contractual safeguards to protect it. By using lgodewa, you consent to the transfer of your data to jurisdictions where we operate, subject to the protections described in this policy.

Contact lgodewa

If you have questions about our privacy practices, wish to exercise your rights, or want to report a data breach, contact our support team through the in-app help channel or email. We will respond to your inquiry within standard business windows. This privacy policy may be updated from time to time; we will notify you of material changes by posting the updated policy on this page and updating the effective date.

We at lgodewa remain committed to protecting your privacy while delivering a secure, transparent gaming and sportsbook platform. Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data is handled with care and in compliance with applicable law.

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